Refund and Return Policy for Ironsora
Effective Date: March 14, 2025
At Ironsora, customer satisfaction is our top priority. If you are not fully satisfied with your purchase, we offer a comprehensive refund and return policy that allows you to return or exchange products under certain conditions. Please read the following policy carefully to understand how we handle returns and refunds.
1. Eligibility for Returns and Refunds
We accept returns and offer refunds under the following conditions:
- Timeframe: Products must be returned within 30 days from the date of purchase.
- Condition: Items must be unused, in their original condition, and with all original packaging intact.
- Proof of Purchase: A valid receipt or order number is required for all returns or exchanges.
2. Non-Returnable Items
The following items are non-returnable:
- Items that have been used or damaged after delivery.
- Products that are marked as final sale.
- Gift cards and downloadable content (such as eBooks, digital files, etc.).
3. How to Return a Product
To initiate a return, please follow these steps:
- Contact us within 30 days of your purchase by emailing us at info@ironsora.xyz or calling 530-448-7861. Provide your order number and the reason for the return.
- Once your return is approved, we will send you a return shipping label (if applicable) or instructions on how to send the product back to us.
- Pack the item securely in its original packaging to prevent any damage during shipping.
- Ship the product back to us using the provided return label or instructions.
4. Refund Process
Once we receive your returned product, we will process your refund. Refunds are typically issued within 7-10 business days. Your refund will be credited to the original payment method used for the purchase.
- If you used a credit card, the refund will be issued to the same card.
- If you paid via PayPal, the refund will be credited to your PayPal account.
Please note that shipping costs are non-refundable unless the return is due to an error on our part (e.g., damaged or incorrect items).
5. Exchanges
If you would like to exchange a product for a different item, please follow the same process as returning the product and place a new order for the desired item. The original item must meet the return criteria mentioned above.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately upon receipt of the item. We will provide a full refund or send a replacement at no additional cost. To ensure a smooth process, please include photos of the damage or defect in your return request.
7. Shipping Fees
- Returns: The customer is responsible for the return shipping costs unless the product is defective or incorrect.
- Exchanges: The customer is responsible for any additional shipping fees associated with exchanges unless the exchange is due to an error on our part.
8. How to Contact Us
If you have any questions or need assistance with your return or refund, please reach out to us:
- Email: info@ironsora.xyz
- Phone: 530-448-7861
- Address: 2665 Hill Croft Farm Road, Rancho Cordova, California, United States
We are here to help and will do our best to ensure that your return or refund process is as smooth as possible.
Thank you for choosing Ironsora. We appreciate your business and are committed to providing the best products and services.