Shipping Policy for Ironsora
Effective Date: March 14, 2025
At Ironsora, we are dedicated to providing our customers with a seamless and reliable shipping experience. This Shipping Policy outlines all the necessary details regarding shipping methods, order processing, delivery timelines, and more. By shopping with Ironsora, you agree to the terms outlined in this policy.
1. Shipping Methods and Delivery Options
We offer a variety of shipping methods to ensure that our customers receive their orders in a timely and cost-effective manner. Shipping costs and delivery times will vary depending on the selected shipping method and the destination address.
- Standard Shipping: Delivery time is between 5-7 business days within the United States. Standard shipping is ideal for customers who are not in a rush to receive their orders and are looking for the most cost-effective shipping option.
- Expedited Shipping: This option provides delivery within 2-4 business days. Expedited shipping is a great choice for customers who need their items sooner.
- Express Shipping: If you need your items as quickly as possible, our express shipping delivers your order within 1-2 business days.
2. Order Processing Time
Orders are typically processed within 1-2 business days after they are received. Orders placed on weekends or public holidays will be processed on the next business day. During peak shopping seasons or promotional periods, processing times may be slightly longer.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can track your package in real-time. Ironsora strives to fulfill every order as quickly and efficiently as possible.
3. Shipping Charges
Shipping charges are calculated based on the weight of your order, the shipping method chosen, and the delivery location. When checking out, the shipping charges will be clearly displayed for you to review before finalizing your purchase. We occasionally offer promotions for free shipping, which will be noted on our website.
Ironsora is not responsible for any additional customs duties, taxes, or fees that may be applied to international orders. Customers are advised to check with their local customs office for any applicable charges.
4. International Shipping
Currently, Ironsora offers shipping only within the United States. International shipping is not available at this time. If you wish to inquire about shipping options for locations outside of the U.S., please contact our customer support team for more details.
5. Order Tracking
Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to monitor the status of your shipment. Tracking may take 24-48 hours to become available after dispatch, as carriers may need time to update their systems. If you have any questions regarding your tracking information, feel free to reach out to us.
Please note that if you experience any issues with tracking or delivery, our customer service team will be happy to assist you.
6. Delayed or Lost Shipments
While Ironsora strives to ensure that all orders are delivered on time, there are occasionally circumstances beyond our control that can cause delays. These may include extreme weather conditions, natural disasters, carrier delays, or issues at customs.
In the rare case that your package is lost or damaged in transit, please contact our customer service team as soon as possible. We will work with the carrier to investigate the issue and either send a replacement or issue a refund, depending on the circumstances.
7. Delivery Timeframes
Please keep in mind that delivery times are estimates and may vary based on several factors, including the shipping method selected, weather conditions, and the destination. Our estimated delivery times are as follows:
- Standard Shipping: 5-7 business days
- Expedited Shipping: 2-4 business days
- Express Shipping: 1-2 business days
Ironsora cannot guarantee exact delivery dates but will do our best to ensure that orders are delivered within the estimated timeframes. If there are any delays, we will notify you as soon as possible.
8. Shipping Restrictions
Please note that Ironsora currently ships only to the United States. We are unable to ship to P.O. Boxes, APO/FPO addresses, or certain restricted areas. If you have any concerns about shipping restrictions or need assistance with shipping to your location, please contact our customer support team.
9. Return and Refunds
If you are not completely satisfied with your order, please refer to our Return and Refund Policy for instructions on how to initiate a return or request a refund. All returns and exchanges must be made within the specified timeframes and conditions outlined in the policy. If you receive a damaged or defective product, please contact us immediately for assistance.
Please note that shipping fees are non-refundable unless the return is due to a mistake made by Ironsora, such as sending the wrong product or a damaged item.
10. Customer Responsibilities
As a customer, you are responsible for providing accurate shipping information. Ironsora cannot be held liable for delays or non-delivery due to incorrect or incomplete addresses. Please double-check your shipping details before finalizing your order.
If a shipment is returned to us due to an incorrect address, we will contact you for clarification. Additional shipping charges may apply if the package needs to be reshipped.
11. Changes to Shipping Policy
Ironsora reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the updated effective date will be displayed at the top of the policy. Please review this page periodically to stay informed about any updates.
12. Contact Information
If you have any questions or concerns about our shipping policy, feel free to contact us:
- Email: info@ironsora.xyz
- Phone: 530-448-7861
- Address: 2665 Hill Croft Farm Road, Rancho Cordova, California, United States
Thank you for choosing Ironsora! We are committed to providing a positive shopping experience and ensuring that your products arrive safely and promptly.